FAQ: Just Add Love: Holocaust Survivors Share Stories & Recipes
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I change any details eg address or credit card?

Yes. We will be sending a survey – that’s what they call it, but really it’s an opportunity to confirm all the details are correct, and that you won’t be moving house before delivery.

Last updated: November 21, 2018 13:27

When will I get my copy of Just Add Love?

You will get your copy by late March or April 2019. We will be posting regular updates on the Kickstarter site and here at Backer Kit as well so you will know when we start shipping.

Last updated: November 21, 2018 13:28

How much is shipping?

Shipping costs vary from place to place – just figuring that out now and will provide a detailed list very soon.

Last updated: November 21, 2018 13:29

If I have ordered more than one book, can they be sent to different addresses?

A number of people have asked about this, so we will figure out a way to do it… depending on where the people live, it may involve different shipping costs, we will factor that in.

Last updated: November 21, 2018 13:30

Will there be events we can attend?

Lucky Australian backers will be the first to have events – including a series of options around the Australian book launches in Melbourne and Sydney in March 2019. We will keep you updated, and later in the year we will try to organise the same in North America. Be sure to check our website or our FB page as well :-)

Last updated: November 21, 2018 13:31

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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